Explanation
How 3dnRespond Works
Click on any component in the visualization to learn more about how 3dnRespond automates your customer response workflow.
Example
Select a process step to see a specific example.
Core Features
Features
- Automated Categorization: Automatically assigns support tickets to appropriate categories based on content analysis
- Intent Recognition: Identifies customer intent through advanced AI analysis
- Priority Assignment: Assigns appropriate priority levels based on content urgency and customer context
- Contextual Analysis: Understands request context by analyzing related customer information
- Duplicate Detection: Automatically identifies similar or duplicate tickets to prevent redundant work
Functions
- Uses LLM models to parse and analyze incoming customer communications
- Extracts critical information from unstructured text
- Maintains processing logs for auditing and optimization
- Updates CRM systems with categorization information
- Identifies patterns and similarities across multiple tickets
Benefits
- Reduces manual triage time by up to 80%
- Ensures consistent categorization across all customer communications
- Minimizes human error in request classification
- Accelerates response time for urgent matters
- Provides valuable insights into common request types
- Prevents duplicate work by identifying related tickets
Features
- Context-Aware Drafting: Generates responses based on request context, customer history, and available knowledge
- Multi-LLM Support: Compatible with leading LLM providers including OpenAI and Anthropic
- HTML Formatting: Delivers properly formatted email responses with appropriate styling
- Draft Review Workflow: Creates draft responses for human review before sending
- Text Modules Integration: Incorporates pre-defined text modules for consistent communication
Functions
- Retrieves relevant knowledge from document stores
- Processes customer context from CRM systems
- Selects appropriate response templates based on identified intent
- Customizes response using customer-specific data
- Formats responses according to communication channel requirements
- Suggests relevant text modules based on ticket content
Benefits
- Reduces response drafting time by 70-90%
- Ensures responses include accurate and up-to-date information
- Maintains consistent tone and messaging across all communications
- Allows support staff to focus on review rather than content creation
- Improves overall response quality and customer satisfaction
- Optimizes response times while maintaining personal touch
Features
- Vector Database Integration: Stores document embeddings for semantic search capabilities
- Multi-Document Store Support: Flexible architecture supporting various document storage solutions
- Automated Web Crawling: Scheduled acquisition of web content to keep knowledge current
- Document Processing Pipeline: Automatic chunking and embedding generation
- Knowledge Base: Comprehensive system for managing and publishing documentation
Functions
- Processes and chunks documents for optimal retrieval
- Generates vector embeddings for semantic search
- Indexes content from multiple sources into a unified knowledge base
- Ranks retrieval results by relevance to the query
- Updates knowledge base with fresh content through crawling
- Provides structured organization of support information
Benefits
- Enables accurate information retrieval based on semantic similarity
- Ensures support responses contain the most relevant information
- Reduces knowledge gaps through comprehensive content acquisition
- Minimizes maintenance overhead through automated updating
- Improves response accuracy by leveraging organizational knowledge
- Empowers customers to find answers through self-service
Track the detail of every interaction you have with a member or potential member. Know every step that was taken, from initiation to completion. Optimise future processes with the knowledge of successful (and unsuccessful) outcomes.
Drive a personal experience for every individual by including any information you have that is relevant to the question being answered. Take advantage of bi-directional sync and contact enrichment.
Support for email, web forms, live chat, SMS, social media, and phone integration with unified inbox and conversation tracking.
Event-based actions, SLA management, and configurable business rules for automated processing and escalation. Trigger or be triggered by changes in your workflow automation application.